This is an English translation of the original Dutch version, which you can read here: Privacy- en cookiebeleid (Dutch). This policy is always governed by Belgian law, and the courts of Antwerp have jurisdiction. In the event of any discrepancy between this translation and the Dutch version, the Dutch version prevails.
Spacebird (spacebird.io) is a trade name of Forward Group BV. We attach importance to the protection of your personal data. This policy explains which data we process, why we do so, how long we keep it and what rights you have.
Forward Group BV, with its registered office at Waalsekaai 33, 2000 Antwerpen, Belgium, company number BE 1005.163.488, trading under the name Spacebird, is responsible for the processing of your personal data as described in this policy. If you have any questions, you can contact us via the contact form on this website or by post at the address above.
We only process data that you provide to us yourself or that is collected automatically when you visit our website.
Data you provide yourself, for example via the demo or contact form: name, business email address, telephone number, organisation, website and the content of your message or request.
Data collected automatically: IP address, browser type, device and operating system, pages visited, length of visit, referring website and data from cookies and similar technologies.
We do not use your data for automated decision-making or profiling with legal effects.
We process your data on the basis of one or more of the following legal grounds: the performance of an agreement or steps preceding it, our legitimate interest in securing and improving our services, a legal obligation, or your consent. You can withdraw your consent at any time.
We do not keep personal data for longer than is necessary for the purpose for which it was collected. We keep contact requests that are not followed up for a maximum of two years. We keep customer data for the duration of our collaboration and for seven years thereafter under the statutory retention obligation. We keep website statistics for a maximum of 26 months.
We do not sell your data and do not pass it on to third parties for commercial purposes. Your data may, however, be processed by service providers that support us, exclusively on our instructions and under a data processing agreement.
These include our website hosting, email service, accounting software and analytics tools. Where data is processed outside the European Economic Area, this is done on the basis of appropriate safeguards such as the standard contractual clauses of the European Commission.
In addition, we may disclose data where we are legally required to do so.
A cookie is a small text file that is placed on your device when you visit. We use cookies to make the website work, to measure its use and to improve its content.
Strictly necessary cookies ensure the basic functioning of the website, such as security, language selection and the correct submission of forms. These cookies are essential and are placed without consent.
Analytical cookies help us understand which pages are visited and where visitors drop off. This data is processed in aggregated form as far as possible.
Marketing cookies may be used to measure or improve the relevance of advertisements. These are only placed after you have given your consent.
On your first visit, we ask for your choice via a cookie banner. You can change or withdraw your preferences at any time via your browser settings, where you can also delete cookies that have already been placed.
Refusing non-essential cookies does not affect the basic functioning of the website.
We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. These include encrypted connections, restricted access rights and regular back-ups. No transmission over the internet is entirely without risk; we strive for a level of security that is proportionate to the nature of the data.
Under the General Data Protection Regulation (GDPR), you have the following rights:
You can exercise these rights by contacting us. We may ask you to confirm your identity and will respond within one month.
If you are not satisfied with how we handle your data, please contact us first. You also always have the right to lodge a complaint with the Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, or via www.gegevensbeschermingsautoriteit.be.
We may amend this policy when our services, technology or legislation give reason to do so. The most recent version is always available on this page, stating the date of the last change.
